Frequently Asked Questions
Everything you need to know about your Simone Pérèle shopping experience.
How do I determine my correct bra size?
We recommend using our comprehensive online Size Guide, which includes step-by-step instructions for measuring your bust and underbust to ensure the perfect French fit.
What are your international shipping options?
We offer standard and express international shipping to over 50 countries. Delivery times vary by region, typically ranging from 3 to 10 business days.
What is your return policy for delicate lingerie?
Items can be returned within 30 days of delivery, provided they are in original condition, unworn, unwashed, and with all silk tags and hygiene seals intact.
How should I care for my Simone Pérèle garments?
To preserve the delicate lace and embroidery, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying at all costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.
Can I modify or cancel my order after it has been placed?
Due to our fast processing times, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our concierge team immediately.